📌 1. Prescription Medications
• No returns or exchanges are accepted for prescription medications once dispensed, in accordance with UAE Ministry of Health and Prevention (MOHAP) regulations.
• This is to ensure product integrity and patient safety.
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📌 2. Over-the-Counter (OTC) Products
• OTC products may be returned or exchanged within 7 days of purchase if:
• The product is unopened, unused, and in its original packaging.
• The original receipt is provided.
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📌 3. Health & Personal Care Products
• Items such as vitamins, supplements, skincare, and hygiene products can only be returned or exchanged if:
• The product is sealed and unused.
• Returned within 7 days of purchase with the receipt.
• Opened or used items cannot be accepted for hygiene and safety reasons.
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📌 4. Faulty, Damaged, or Incorrect Items
• If you receive a damaged, defective, or incorrect product, please contact us or visit the pharmacy within 48 hours of purchase.
• We will gladly arrange for a replacement or refund, depending on the case.
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📌 5. Non-Returnable Items
The following items are non-returnable and non-refundable:
• Prescription medications
• Used or opened medical devices and personal care products
• Items without original packaging or receipt
• Products not stored as per the instructions (e.g., refrigeration required)
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📞 Need Help?
For questions about returns or exchanges, please contact us at:
• 📍 Al Eman Pharmacy, Next to Dubai Islamic Bank, Sh. Khalifa St., Nuaimia 3, Ajman, United Arab Emirates.
• 📞 +971559918107
• 🕒 Open 24 hours
Thank you for trusting Al Eman Pharmacy with your healthcare needs.